< The Right Way to Manage Customer Churn for Maximum Profit ,Harvard Business School

The Future of Support and Field Services: Predictive and Proactive Support

Two megatrends that are currently disrupting the business model of technology provider....

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customers are asking suppliers to take more responsibility for delivering business outcomes. You have to train, drive adoption, and ensure the customer gets the ROI they were promised.In order to do all that, you need to:

Know what’s happening at the customer location;

Be connected;

Analyze the data to predict what will happen next;

Take proactive steps to achieve better outcomes

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