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The Power of Proactive Support in Customer Success: Staying Ahead of Customer Needs

Proactive support, on the other hand, is about staying one step ahead—anticipating issues before customers even realize they have them.

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Spotting opportunities for proactive support: 

It’s all about spotting the right signals.

• Usage patterns: Are customers underutilizing certain features? Maybe they’ve signed up for a premium plan but aren’t using key tools. That’s your cue to step in with a quick tutorial or resource.
• Behavioral trends: If a customer suddenly.....

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