< How to Grow Your Customer Base In House
01|11|2021 09:18 Leeftijd: 3 yrs
Categorie: Home, AFSMI-NL
Categorie: Home, AFSMI-NL
Top Customer Experience Trends For 2022
At least 55% of companies believe that enhancing customers’ experience should become a top priority for any business intending to grow in 2021 and beyond.
If you are looking forward to improving the customer experience with your brand, you don’t want to skip the following trends for 2022.
1. Balancing humanity and automation
In 2021 brands are going to find a balance between humanity and automation. Marketing automation is a proven way for any company to reduce costs related to customer services and speeding up the resolution time for inquiries. However, how customers feel about automation is a major deal for most brands today....
