< Copperberg: "Changes in the Field: New Service Contracts and Predictive Maintenance Explained by Experts"

Transforming Service into Experience: The Power of Personal Connection

Best practices example from Capital One that highlights how a business can transform a simple service interaction into an unforgettable experienc

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Lessons for Leaders

As business leaders and managers, we must ask ourselves how to create experiences beyond the expected. Here are a few takeaways to consider: Look for Personal Connections....

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