Service Operations/Fieldservices Management Innovatie model and instruments de Blikopener Korte uitleg.pdf Management ITIL-practical-guide-to-ITSM-and-ITIL-3-Part-1-Moments-of-truth.pdf Service operations From BIG L D data to usefull information AFSMI bijeenkomst nov2014.pdf ---------------------------------------------------------------------------------------------------------------------- Customers Security Concerns When Offering Remote Services - Inloggen S.V.P. Self Service with Cloud Based Lifecycle Information for Industrial Instrumentation - Inloggen s.v.p. Self-Service successful implementing - Inloggen s.v.p. Self-Service Technologies Understanding Customer Satisfication - Inloggen s.v.p. Service desk 2017-Beyond - Inloggen s.v.p.